What We Do
We create dynamic opportunities for healthcare professionals to learn, collaborate, and be inspired by expert faculty and colleagues throughout the region. Our quality and patient safety programs are tailored for every level of the workforce, from executive leaders to front-line staff. With expertise in quality, patient safety, care management, performance improvement, physician engagement, as well as patient and family centered care, we collaborate with leadership teams across the continuum of care to build reliable and sustainable programs that result in higher quality and reduced cost.
Consulting – Evaluating – Developing People and Programs
Our Services
Patient Safety
Our community has placed their trust in us as healthcare providers to care for them and keep them safe. Unfortunately, nearly 1 in 5 people have either been harmed personally, or know someone who has been harmed while under our care. Healthcare providers are intelligent, passionate people who come to work every day to provide excellent care to their patients. Creating a world class patient safety program requires a focus on the system of care delivery that is reliable and prevents errors and is built upon a transparent culture of safety where we learn from our errors. Our team will partner with you to assess your current patient safety program, analyze your safety culture survey results, and provide teamwork and communication training that is based on the programs developed by airline professionals.
Quality & Performance Improvement
MCB Healthcare dedicates their expertise in the healthcare industry to increase the probability of anticipated health outcomes and ensure that they align with current professional knowledge and best practices. With our on-site consulting services, we work with your multidisciplinary team to identify the program strengths, as well as the opportunities to improve, to reduce inefficiencies and influence positive changes in the structure, processes, and outcomes to improve the overall quality and performance of your organization. Utilizing a lean approach, we bring together representatives of the care team from physicians to clerical staff to create standard work to improve patient care and unburden the care team. We also support the team with change management strategies to help them make sustainable changes. The result is decreased cost and improved staff and patient satisfaction.
Care Management
Healthcare organizations are becoming more accountable for the patient’s health along with their illness. We have learned that even though we have provided great care and “checked all of the boxes” on the discharge checklist, patients leave our health care institutions confused and many times without the resources or support needed to maintain their health. Care Managers not only need to understand the health plans benefit structure but also consider what happens to the patient when they are discharged and transition back to their home or community. Care Transition programs have opened our eyes to the reality outside of hospitals and physician offices where patients lack transportation, fail to fill prescriptions, do not receive services that were ordered by their physician, such as durable medical equipment or physical therapy. MCB has worked with several healthcare organizations to redesign their case management services to ensure safe transitions to the next level of care and mitigate the gaps that contribute to readmissions or other poor outcomes and increase the cost of healthcare.
Leadership and Culture
Leadership and Culture define the values of any organization. At MCB Healthcare, we provide expertise specifically tailored to enhance and improve leadership capabilities within individuals and groups across your organization. Our mentoring and executive coaching programs focus on discovering and building upon inherent strengths and knowledge to develop the behaviors, knowledge and proficiency of your leadership team. Our experience in working with physicians, nurses and other team members to build a culture of respect and accountability will lead your organization to its greatest potential.
Patient & Family Engagement
Engaging patients and their families in their care requires a committed partnership between providers of care and the patients and families with whom they interact. Understanding what is meaningful to patients and listening to their perspective is enlightening and rewarding. Increasing patient engagement can yield many benefits, including improved health and outcomes for individuals and more productive work environments for health care professionals. Many tools currently exist that can be used to conduct assessments, identify opportunities and develop a program, but training is needed both on the part of clinicians and patients. MCB Healthcare Consultants will collaborate with you to understand the best model for improving patient engagement that will align with your organizational culture and result in achieving your strategic goals related to patient engagement and patient and caregiver experience.
Data Analytics
With the implementation of electronic health records along with other technology, hospitals and healthcare organizations have access to a plethora of data. However, due to limited organizational capabilities and resource constraints, they more than often, fail to translate data into meaningful and actionable insights. Our team will work with you to understand your clinical data to enable focus on your patient population and guide you to select meaningful metrics and create performance dashboards that communicate organizational priorities and performance to all staff.
